Patient Feedback

If you have any feedback or complaints, we would like to hear about it. Feel free to write down your feedback and place it in our suggestion box in the waiting room. If you have a complaint, please talk to your Doctor, or write a letter or email to the practice manager, who will respond to your feedback or complaint. All emails are to be directed to:

info@northcoastmedicalcentre.com.au

We value your feedback

Thank you to our patients for their valued feedback. We have taken into consideration your input, and endeavour implement any positive changes.

If, however, you wish to take the matter further and feel that you need to discuss the matter
outside the practice, you can contact:

Health Care Complaints Commission
Locked Bag 18, Strawberry Hills NSW 2012
Phone: 9219 7444

For further information visit www.oaic.gov.au or call the OAIC (Office of the Australian Information Commissioner) on 1300 363 992.  

Reminder System

Our practice is committed to preventative care. We will issue you with a reminder text offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let us know.

Communicating with your Practitioner

Messages can be left with reception staff in person, phone or email. Your message will be conveyed to the Doctor. Your doctor or the NCMC team will respond when they can, as we are a busy practice, please allow up to 5 business days for a response.

Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain security of all personal health information. NCMC takes all reasonable steps to protect all personal information from misuse, interference and unauthorised access, modification or disclosure.

A patient can obtain, or view a copy of their health records, by request (a fee applies).

A summary of your health records is available at MyHealthRecord.gov.au help line: 1800 723 471.

Update Patient records

Please notify reception of any changes in your circumstances. Ensure we have your correct telephone number, address, email and Medicare Card. You will be asked to confirm your details on arrival for your appointment.

Communication Barrier

Our practice offers a choice of access for language, or communication impairments, such as technology assistance and translator services (TIS). Please notify reception.

Prescriptions

Once you have completed your telehealth consult with the doctor, your script will be emailed/SMS the QR Code to you or to your chosen Pharmacy.